Shipping & Returns

Shipping Information

Made to Order

After you approve your instant preview and place your order, your custom design will move from your screen into physical production. We partner exclusively with carefully selected, premium print specialists across a localized United States network. To guarantee unmatched craftsmanship, our team has personally ordered and rigorously tested multiple sample items from each partner facility.

Order Processing & Handling Time

Each product is custom-made just for you. Orders are processed and produced within 2–4 business days. Orders placed after 5:00 PM Pacific, or on weekends or holidays, begin processing the next business day.

Transit Time

Once shipped, standard delivery within the United States takes 2–6 business days.

Estimated Delivery Time

Most orders arrive within 4–10 business days from the time the order is placed. We currently ship within the United States only.

Shipping Methods

We offer free standard shipping on every order, with no minimum purchase. We do not offer expedited shipping.

Taxes

Applicable sales taxes may be calculated and charged at checkout based on your shipping destination, and will be shown before you complete your purchase.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Returns & Exchanges

We offer a 30-day satisfaction guarantee. If you are not happy with your product, contact us within 30 days of delivery and we will make it right. Non-defective items must be returned by mail in new, unused condition, with the customer covering return shipping; there are no restocking fees. Items that arrive defective, damaged, or incorrect are replaced or exchanged at no cost to you. Approved refunds are processed to your original payment method within 10 days.

For full details, see our Refund Policy. To start a return or exchange, email hello@instame.shop.